Privacy Policy
At Crystal Clear Counseling & Consulting, your privacy and confidentiality are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information in connection with the therapy services we provide. By engaging in therapy with us, you consent to the practices described below.
1. Information We Collect
We collect personal information to provide you with the best possible therapeutic care. This may include, but is not limited to:
Personal details such as your name, contact information, and date of birth.
Health information, including mental health history, treatment plans, and any other details relevant to your therapy.
Payment information to process session fees and any other billing-related details.
2. Payment Processing via Stripe
To ensure secure and efficient payment processing, we use Stripe for all financial transactions. Stripe is a third-party payment processor that encrypts your payment information and adheres to the highest standards of security. Your payment information will not be stored by us directly; it will be securely handled by Stripe.
For more information on how Stripe protects your data, you can view their privacy policy here: Stripe Privacy Policy.
3. Out-of-Network Claims via Mentaya
To assist with verifying out-of-network benefits and submitting superbills for insurance reimbursement, we use Mentaya, a third-party service. Mentaya helps streamline the process by checking your insurance benefits and submitting claims on your behalf.
Mentaya may collect and store your personal and insurance information in order to provide these services. Please review their privacy policy for more information on how your data is handled: Mentaya Privacy Policy.
4. Electronic Healthcare Records via Sessions Health
We use Sessions Health to store and manage electronic healthcare records (EHR). Sessions Health is a secure, HIPAA-compliant platform that ensures your therapy notes, treatment plans, and other health records are stored safely and confidentially.
Sessions Health may collect and store personal health data related to your therapy sessions in accordance with applicable privacy laws. For more information on how Sessions Health protects your information, you can review their privacy policy here: Sessions Health Privacy Policy.
5. Confidentiality and Data Security
We are committed to keeping your personal information private and secure. We follow strict protocols to ensure that your data is protected against unauthorized access, loss, or misuse. This includes:
Using encrypted communication for email and telehealth sessions when applicable.
Storing paper records securely and limiting access to authorized personnel only.
6. Sharing of Information
Your personal and health information will only be shared in the following circumstances:
With your consent, such as when we discuss information with other healthcare providers or professionals involved in your care.
For legal reasons, including compliance with any legal or regulatory requirements (e.g., reporting suspected abuse, responding to subpoenas, etc.).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Your Rights
You have the right to:
Request a copy of your personal information.
Request the correction of any inaccurate or incomplete information.
Withdraw your consent for the use of your data at any time, though this may affect the ability to provide services.
If you have any concerns about the information we hold or how it’s used, please feel free to contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through appropriate channels. Your continued use of our services after any updates constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, how your information is used, or our practices, please don’t hesitate to contact us:
Phone: (443) 330-2853
Email: info@DanielleCrystalCounseling.com